Two businesses one board
A garage door company is really two operations bolted together: urgent repairs people want fixed today, and installs that need parts and planning. Tech Send Dispatch runs both without forcing you to choose. Type the address and the nearest free technician is matched in seconds for the emergency, while your install calendar stays exactly where you put it.
Bring the right parts the first time
Every ticket records the customer, address, phone, the job type, and notes about the door, size, model, spring type, opener brand. The tech reads it before they leave, so a broken-spring call does not turn into two trips and a lost afternoon.
Catch the emergency keep the install
A snapped spring or a door off its track will not wait, so the board treats each tech's active job as their current location and routes the next nearby emergency to whoever is closest. Meanwhile your booked installations sit untouched in the Appointment stage, you absorb the rush without unraveling tomorrow.
Move jobs through clean stages
In progress, appointment, pending, closed, cancelled. At a glance you can see which doors are being worked, which jobs are waiting on a part, and which are done and ready to invoice, no whiteboard, no scattered texts.
Know the margin on every door
Enter the total when the work is finished and Tech Send Dispatch splits it between you, the technician, and the lead source that sent the job. Reports per tech or per source, for any date range, email straight from your own address, so settling up and spotting your best lead channels takes minutes, not an evening with a calculator.
Stand behind the work without losing track of it
Springs and openers come with warranties, and callbacks are part of the trade. When every job is on record with its parts and notes, a warranty return is a two-second lookup, not a hunt through text messages, you know what was installed, when, and by whom, and you handle it like a pro.
That same history shows you which parts and which techs generate callbacks, so you can fix the patterns that quietly eat your margin instead of guessing.
Garage door companies choose Tech Send Dispatch because it respects the split personality of the trade: fast repairs and planned installs, both organized, both measured, on a phone in the field and a laptop at the shop.
Ready to run your garage door business this way? Start your free trial, or contact us and we'll help you get set up.