Diagnose first repair without a wasted trip
Appliance work is rarely one-and-done. The first visit is a diagnosis, the part gets ordered, and the repair happens on a second trip. Tech Send Dispatch keeps the model number, the symptom, and the parts-needed note right on the ticket, so the tech rolls up prepared and you can schedule the return the moment the part lands. Type the address and the board ranks your techs by real driving distance, so the drives between calls stay short and the day stays full.
Because a tech's active job acts as their live position, the next call nearby drops onto their plate automatically. A small shop can cover a whole metro without a dispatcher chained to the phone.
Every model part and history on one ticket
Know the machine before you knock
Brand, model, serial, and the customer's description of the problem are captured at booking, so the tech arrives knowing whether they're chasing a control board, a drain pump, or a heating element instead of guessing in the driveway.
Warranty and home warranty work sorted
A big share of appliance jobs come from home-warranty companies and manufacturers, each with their own payout. Track which company sent the job as a source, what they pay, the technician's cut, and what stays with you, all split automatically when you close the ticket.
Appointment windows customers actually keep
Set the arrival window, text the customer a heads-up when the tech is on the way, and keep their replies in one chat thread. Fewer missed visits, fewer "where is my technician" phone calls, and a cleaner day for everyone.
Built for repeat customers and lead sources
Every completed job is stored against the customer and the source that sent it, so you build a real service history over time, what each machine needed, what it earned, and which warranty companies and referral channels send work worth taking.
That is why appliance repair shops pick Tech Send Dispatch: it keeps the model details and the parts plan on the ticket, it splits the money with your warranty and lead sources automatically, and it runs on a phone in the field and a laptop at the shop so the whole crew sees the same board.
Ready to run your appliance repair business this way? Start your free trial, or contact us and we'll help you get set up.